Contact
Talk to the people who wrote it
Support is the developers, not a ticket queue. Send your License ID and the time of the signal and you will get a specific answer.
Support
support@tradelinqr.com
A signal that did not execute, a rejection you do not understand, a setup that will not connect. Include the alert text, the broker and the connector log line.
Sales
Plans and invoicing
Volume pricing, prop desks, invoices with a business tax number, or a plan that does not fit the four on the pricing page.
Security
Responsible disclosure
Found something? Write before publishing. Security reports go to the front of the queue, ahead of everything else.
Three fixes that solve most tickets
Nothing executed at allThe URL is not whitelisted. Tools → Options → Expert
Advisors, tick "Allow WebRequest for listed URL", add
https://api.tradelinqr.com, press OK, then
reattach the connector. On a VPS this must be done inside the VPS.The symbol was not foundYour broker uses a suffix. Set SymbolSuffix in the
connector; the log prints the closest matching names it found on your server.
The stop or target was rejectedAn absolute price from TradingView landed inside
the broker's minimum stop distance. The ticket names this in words instead of returning a bare error
number. Use pips to avoid it entirely.