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median first reply 3 h
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Execution failed on Exness 220194
10019 not enough money · 12 min ago
FTMO 51102 has been offline 14 minutes
no heartbeat · 14 min ago
Daily target reached on IC Markets 8842
+1,284.20 · halted for the day as configured · 1 h ago
Invoice INV-2026-0841 paid
yesterday
demo data
Diagnostic bundle no credentials included

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connector version ........... 1.0.0 terminal build .............. MT5 4620 account numbers ............. 8842, 220194, 51102 (numbers only) broker servers .............. ICMarketsSC-Live12, Exness-Real8, FTMO-Server3 symbol map .................. 14 entries last 200 signals ............ parsed fields and verdicts last 200 executions ......... tickets, prices, broker codes poll timing ................. p50 341ms, p95 812ms webrequest whitelist ........ present license key ................. NOT included license secret .............. NOT included broker password ............. never stored, cannot be included
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04 Aug BILLINGInvoice tax number RESOLVED
first reply41 minutes
closedsame day
yesterday SETUPFTMO suffix OPEN
statuswaiting on your reply
Service health
Webhook ingest
99.98% over 90 days
normal
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